"THEDV27"

At thedv27.in, we strive to provide you with the highest quality products. However, if you are not entirely satisfied with your purchase, we are here to help.

1. Return Window

Return requests must be initiated within 48 hours of delivery.

Requests made after this period will not be eligible for a return or replacement.

2. Conditions for Return

To be eligible for a return, your item must meet the following criteria:

The product must be unused, unwashed, and in the same condition that you received it.
It must be in the original packaging with all tags, labels, and the invoice intact.
Returns are only accepted in cases of manufacturing defects, transit damage, or incorrect item delivery.

3. Refund Policy

Quality Inspection: Once we receive your returned item, it will undergo a quality check. Approval or rejection of your refund will depend on the product's condition.
Refund Mode: Approved refunds will be processed to your original method of payment within 5-7 business days.
Shipping Costs: Please note that original shipping charges are non-refundable. If the return is due to a "change of mind" and not a technical error on our part, the cost of return shipping will be deducted from your refund.

4. Non-Returnable Items

For hygiene and business safety, the following cannot be returned:

Items purchased during a Sale or using a discount code.
Personal care, innerwear, or hygiene-related products.
Customized or personalized orders.

5. Mandatory Unboxing Video

To protect against fraudulent claims, a clear, unedited unboxing video is mandatory for any claims regarding missing items or physical damage during transit. Without this video, we reserve the right to decline the request.

6. How to Initiate a Return